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These Terms and Conditions regulate use of the online store, for which Hotelera Pollensina, S.A. (hereinafter, Hotelera Pollensina) is legally responsible. These Terms and Conditions will be accepted by the parties without reservation and they may be modified at any time without notice such that the User will be responsible for reading them each time a purchase is made, as the conditions applied will be those in force at the time the contract is entered into.

Applicable regulations

This electronic contract is regulated by Spanish law and, in particular, by the legal regime imposed by Law 34/2002 on Information Society Services and E-Commerce (LSSICE) and by General Law 03/2014 on the Defence of Consumers and Users (LGDCU).

The electronic contract will not be filed by a third party. It is drawn up in English. These Sales Terms and Conditions may be stored and reproduced at any time by the User who makes a purchase using their internet browser’s options. They must be accepted before proceeding to order payment.

 

User account and error correction

In order to make purchases online in this store, you should register by creating a user account. You can register at any time by clicking on the corresponding link, or during the purchase process. Once registered, you will receive an email confirming that the process has been completed successfully and offering you a reminder of your access details.

From your account, you may make purchases, check your order history, change your password, amend your personal details, modify delivery and billing addresses, make comments, and perform other procedures or management tasks related to your purchases.

Furthermore, you may access your private account at any time to check your personal information and addresses and, if necessary, correct the errors that may have appeared when entering said data or updating them. Delivery and billing addresses may also be corrected or updated during the purchase process.

As User, you may deregister at any time by sending an email from the email address that you wish to deregister to the email address huyal@hoposa.es, which will result in your personal data being cancelled.

Checkout process

Making a purchase on Hotelera Pollensina is really easy. Just follow these simple steps:

  1. Hotelera Pollensina will give you access to a page, which includes a detailed description, main characteristics and price of the service. If you need any further information, feel free to contact us. In the case of product sheets with photographs, products may suffer slight variations in colour or texture with respect to the photograph that appears on the website due to different factors, such as the resolution of your monitor. However, we will do our best to ensure the images are as faithful to reality as possible.
  2. Once you have selected the service you wish to purchase and have filled out the form with your details, you must press the “Next step” button to proceed directly with payment.
  3. Once the product selection is concluded, a summary will appear identifying the selected item (s). Finally, to continue with your order, you must press the button „Confirm Booking“.
  4. As indicated in previous sections, at the end of your purchase, you must register, indicating your contact information and address. In your next purchases you will not have to enter your data again, as they will be stored in your User Account.
  5. Finally, you must choose the payment method for your purchase from those offered by Hotelera Pollensina (see next section).
  6. Once the purchase process is complete, we will send you an email detailing your purchase’s information, as well as proof of payment or the invoice. If you do not receive this email within 24 hours, or if you notice an error with the data entered, please contact us using any of the following means:

Telephone: 971 864 122
Email: huyal@hoposa.es
The contact form on this website

You can also request a paper invoice by contacting us within 15 days of purchase. We will send this to your address at no additional cost.

Payment methods

Hotelera Pollensina offers simple payment methods:

  • Bank transfer
  • Credit or debit card
  • PayPal

The conditions for each of these payment methods are specified below.

Bank transfer

If you decide to use this payment method, once you have completed your order we will send you an email detailing the amount payable for the invoice, the concept you must indicate, and the account number. It is essential that you specify your order reference number (provided by Hotelera Pollensina in the email) in the concept section when making the transfer in order to speed up the billing process.

Transfers can take up to 48 hours. Once payment is confirmed, Hotelera Pollensina will proceed to manage the service acquired. If you wish to speed up this process, you can send us proof of payment by email to huyal@hoposa.es.

Credit or debit card

Payment via credit or debit card is made using the secure payment a gateway. Via this payment method, Hotelera Pollensina never collects or handles any customer data related to their card number. All data are processed directly, such that Hotelera Pollensina may always offer optimal security, transparency and confidentiality in the transaction.

The cards currently permitted on this payment gateway are Visa, MasterCard and Maestro, as well as those pertaining to 4B, Red 6000 and Servired networks. If you have any questions, get in touch with us and we will help to clarify any issues.

PayPal

You can also make payments using your PayPal account. With this payment method, Hotelera Pollensina never collects or manages any bank data. All data are processed directly by PayPal such that Hotelera Pollensina may always offer optimal transparency, security and confidentiality in the transaction.

Prices, taxes, tariffs and duties

Prices are expressed in euros and are valid unless there are typographical errors. If an obvious error were to occur in the price that appears in the product sheet, the price set for said product in the information email that we provide you with when we detect the error will prevail. Hotelera Pollensina is not obliged to supply products (even if delivery confirmation has been sent) if the error in price is obvious and unequivocal and if it could reasonably have been recognised by the customer as incorrect.

The prices of Hotelera Pollensina products may vary but (unless established previously) possible changes will not affect orders for which delivery confirmation has already been sent.

The retail price shown for items includes VAT.

Returns

To exercise this right to return goods, you must do so within a maximum of FOURTEEN (14) calendar days of receiving your order. You must inform us, by emailing huyal@hoposa.es, of your decision to return the purchase made (to do so, you may use the following return form model, if you wish). [ADJUNTAR MODELO DE DESISTIMIENTO QUE HAY AL FINAL DE ESTE DOCUMENTO]

In order to exercise this right, the product must be found in perfect condition and in its original packaging, along with all of its parts. If products do not reach us in perfect condition, Hotelera Pollensina reserves the right to refund an inferior amount. You will be informed of this circumstance.

The refund of the amount paid will be made once the condition of the product has been checked. The refund will be made using the same payment method used to make the purchase and, in any case, it will take place within a maximum of 14 calendar days from when the return request is reliably received, provided that Hotelera Pollensina is managing collection of the item. If you return an item using a delivery company of your choice, the time frame of 14 days will be counted from when Hotelera Pollensina has effective knowledge of the goods being sent or, failing this, when they are received.

Return delivery costs resulting from the right to return will be payable by the buyer.

Dispute resolution

As required by new European regulations, the User is hereby informed of the existence of a European platform for online dispute resolution. Thus, in order to resolve consumer disputes (pursuant to Art. 14.1 of Regulation (EU) 524/2013), you can access European Commission’s online dispute resolution platform via the following link: https://webgate.ec.europa.eu/odr/main/?event=main.home.show&lng=ES

 

MODEL OF WITHDRAWAL FORM

If, as a consumer and user, you want to exercise your right of withdrawal, you can do so using this form, which you must fill out and send us.

For the attention of Hotelera Pollensina, S.A., with address at C/ Las Velas 8 – 07470, Pt. Pollença (Islas Baleares), telephone 971864122 and email huyal@hoposa.es.

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I hereby inform you that I withdraw from my contract of sale of the following list of products or services. (Indicate the list of products or services for which the right of withdrawal is to be exercised)

Order on: (Indicate date)

Name of the consumer and user: (Indicate) Address of the consumer and user: (Indicate) Contract number: (Indicate)

_______________________________________________________________________

signature of consumer and user (only if this form is submitted on paper)

Date:

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